The applicant and the ISO registrar should agree on a contract. This contract usually defines rights and obligations of both parties and includes liability issues, confidentiality, and access rights.

Subsequently, the ISO auditor views all your quality manuals & documents ensuring that the organisation follows all the various policies & procedures. This helps the ISO auditor to identify the possible gaps against the requirements stipulated in the ISO standards.

After the ISO auditor communicates the existing gaps in your organization, you should prepare an action plan to eliminate these gaps. You may have to make the desired changes in your organization. Additionally, you must train your employees to work efficiently while adapting to new procedures.

The Pre-assessment is an initial review of the Quality Management System in an organisation to identify any significant weakness or omissions in the system. The registrar provides the organisation with an opportunity to correct the deficiencies before the regular registration assessment.

The ISO auditor will audit the changes made by you in the organization. They will then try to identify the possible non-conformities in your systems and procedures to the desired quality management system. The applicant must carefully assess all these non-conformities and align it as per the desired quality standards..

After all the required changes are done in the organisation, the ISO auditor does the final auditing. If the ISO auditor is satisfied, then, the final ISO audit is reported and forwarded to the registrar. After all non-conformities are addressed and noted in the ISO audit report, the registrar grants you the ISO certification.

Additionally, after a period of time, surveillance audit is conducted to ensure that ISO standards are maintained by the organization..